Now
Strategic SaaS adoption
Implementation strategy, enterprise onboarding, partner enablement, and customer advisory in compliance technology.
ScalePad President’s Club · Winner 2025
SaaS implementation · product adoption · customer advisory
Turning complex requirements into systems people can actually run.
I lead strategic SaaS implementation and product adoption work across requirements discovery, workflow design, enterprise onboarding, enablement, and sustained adoption. GRC is where I have developed the deepest domain experience. Applied AI is part of how I make the work more repeatable, reviewable, and governed.
Currently
Strategic Product Adoption Manager, Compliance
ScalePad · Ontario, Canada
Before ScalePad
Early-stage SaaS
Helped shape a route-planning product and its customer journey as the company’s first hire.
Earlier career
International growth
Supported market-entry and investment-attraction work across Europe, Asia, and North America.
Selected work
Work that had to keep working after handoff.
These are not feature lists. They are examples of turning ambiguous requirements into operating methods, repeatable customer journeys, and governed systems.
Applied AI · operating design
Governed AI Workflow Architecture for Recurring Knowledge Work
A human-governed system for turning repeated research and analysis into reliable operating outputs.
Implementation · enablement
Building a Reference Implementation Customers Can Operate
A reference environment and practical guidance designed to help a partner deliver consistently with less day-to-day support.
Product · customer journey
Building the Customer Journey at an Early-Stage SaaS Company
Product discovery, onboarding, feedback loops, and retention systems built while the operating playbook was still taking shape.
More selected work
Migration, product decisions, and international investment
Three shorter examples showing the same translation work in different settings.
How I work
The translation layer matters.
I am usually most useful when the problem crosses customer requirements, product capability, and execution. The work is not complete when a design makes sense in a meeting. It is complete when the people inheriting it can operate it.
01
Discover the real constraint
02
Design the operating method
03
Enable the people running it
04
Feed the evidence back
The Translation Layer · writing
The Real Price of Mapping One Control to Five Frameworks
Cross-mapping buys speed on the way in. It costs you isolation on the way out.Read on Substack ↗
For difficult work that needs untangling.
I am always interested in thoughtful conversations about SaaS implementation, product adoption, customer advisory, GRC, and practical AI systems.