Selected work
A selection of work across SaaS implementation, product adoption, customer journey design, applied AI, and international growth. Some details are intentionally generalized to protect customer and employer information.
A layered system for recurring research and synthesis with source checks, permission boundaries, deterministic gates, and human approval.
A reusable implementation pattern that brought framework logic, evidence design, validation, enablement, and escalation into one operating method.
Connecting product discovery, onboarding, user feedback, lifecycle communication, and retention while the company itself was being built.
Additional work
Enterprise implementation
Led discovery, framework mapping, evidence strategy, and rollout design for a growing practice moving from a legacy compliance platform. The public version focuses on the migration method and omits customer identity and internal platform detail.
Field to product
Structured recurring implementation observations into actionable product and compliance-content feedback. The work connected customer friction, framework logic, release validation, and enablement.
International growth
Served as the India-side liaison connecting an investing company with the Wallonia regional ecosystem in Belgium. The announced project was expected to create 75 direct jobs over time.